At CAT Montessori School, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how our automated WhatsApp assistant, CATBOT, collects, uses, and safeguards information shared by parents, guardians, and prospective students.
Information We Collect:
When you interact with CATBOT via WhatsApp, we may collect:
Your WhatsApp phone number
. Messages you send to CATBOT
. Media files or documents you voluntarily share
. Usage data such as timestamps and menu selections (for support improvement)
We do not collect or request sensitive personal information such as CNIC, payment details, or passwords.
2. How We Use the Information:
Information collected is used only to:
. Provide school-related information and updates
. Respond to inquiries about admissions, rules, and student services
. Improve the accuracy and helpfulness of CATBOT responses
. Monitor and maintain system performance and security
. We do not sell, rent, or share your personal information with third parties.
3. Data Retention:
CATBOT may log interactions for a limited time (up to 30 days) for technical and quality purposes.
Afterward, all personal data is either deleted or anonymized.
4. Third-Party Services:
CATBOT uses the Meta WhatsApp Cloud API to send and receive messages. All message transmission is handled by Meta under its WhatsApp Business Terms and Privacy Policy.
6. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. However, please note that communications over WhatsApp are subject to WhatsApp Inc.’s encryption and policies.
7. Contact Information:
For any privacy-related concerns or inquiries, please contact CAT Montessori through the official contact information provided on the contact us page on our website using the following link:
https://www.catmont.edu.pk/forms/contact-cat-montessori/
8. Policy Updates:
We may occasionally update this Privacy Policy to reflect operational, legal, or regulatory changes. You are currently viewing our latest privacy policy.